Centrelink's online portal has crashed for the second day in a row despite government assurances tens of thousands of people seeking welfare because of the coronavirus fallout would be able to access it.
People were again queuing outside Centrelink offices on Tuesday morning, mirroring devastating scenes across the country yesterday when thousands lined up to register for unemployment benefits.
About 123,000 logged on to the MyGov portal on Tuesday morning.
Social Services Minister Anne Ruston sought to reassure people they could now confirm their identity over the phone to Centrelink.
"You're no longer required to attend a Centrelink site to provide proof of identity," she said.
"Yesterday, the changes came into place which require you to only provide proof of identity over the phone.